Return Policy
At Hook’d Kids, we are committed to providing you with a seamless shopping experience. We understand that sometimes, items may not meet your expectations or might require a different size or color. To ensure your satisfaction, we offer an Exchange Only Return Policy. Please review the following guidelines to understand how this policy works:
1. Eligibility for Exchange: We offer exchanges for products that meet the following criteria: – The product is in new and unused condition. – All original packaging, tags, and accessories are intact and included. – The product is in resalable condition, free from any damage or signs of wear.
2. Time Frame for Exchanges: You may request an exchange within 10 days from the date of purchase.
3. Valid Reasons for Exchange: Exchanges are accepted for the following reasons: – Product Defect: If you receive a defective product, we will exchange it for the same item or a similar one if the original is no longer available. – Incorrect Product: If you receive the wrong product, we will exchange it for the correct item. – Size or Color Mismatch: If you ordered the wrong size or color, we will exchange it for the correct one.
4. Return Procedure: To initiate an exchange, please follow these steps: – Contact our customer support team at support@hookdkids.com to request an exchange. – Provide your order number and details about the reason for the exchange. – Our customer support team will guide you through the return process and provide you with a return authorization (RA) number. – Carefully package the product in its original condition, including all accessories and packaging, and clearly mark the RA number on the package. – Ship the product to [Your Company Address]. – Once we receive and inspect the returned product, we will process the exchange.
5. Shipping Charges: You are responsible for the cost of returning the product to us, including shipping and handling. However, if the exchange is due to our error or a defective product, we will cover the return shipping costs.
6. Exclusions: Please note that the following items are not eligible for exchange: – Products that show signs of wear and tear, damage, or misuse. – Products with missing accessories or packaging.
7. Refund Policy: We do not offer refunds under our Exchange-Only Return Policy. If you are dissatisfied with a product but do not meet the exchange criteria, please contact our customer support team to explore alternative solutions.
8. Contact Us: If you have any questions or need assistance with an exchange request, please contact our customer support team at support@hookdkids.com.
Thank you for choosing Hook’d Kids Boutique. We appreciate your business and aim to provide you with high-quality products and exceptional customer service.